Frequently asked questions
Straight answers about billing, plans, seats, and managing your team on BizyClock.
Is there a money-back guarantee?
Yes. We offer a 30-day, no-questions-asked refund on your first purchase. If BizyClock isn't the right fit, just reach out within 30 days and we'll take care of it.
Can I switch plans later?
Yes. You can upgrade or downgrade any time from the billing portal in your settings. Our payment system automatically prorates the difference against your next invoice, so you only pay for what you use.
What counts as a user?
Every active account with login access counts toward your plan's employee limit — that includes owners, admins, supervisors, and employees who clock in. Kiosk-only users are counted and billed separately: they don't log in — they clock in with a PIN at a shared device — so they're a flat $2/user and sit in their own allowance. Kiosk users aren't offered on Solo, and self-serve room runs up to 200 on Team, 300 on Business, and 500 on Enterprise. If someone leaves or goes on long-term leave, just deactivate their account and they no longer count against your seats.
Do you offer annual billing?
Annual billing is available on request. Email us and we'll set it up with invoicing at a discount off the monthly price.
What if I have more than 100 employees?
Our Business plan supports up to 100 active employees, and the Enterprise plan scales that to 500 — with graduated per-user pricing that drops as you add seats, and you can sign up for it yourself without a sales call. If you need to go beyond 500 employees, contact us and we'll handle the overage with custom pricing.
Does BizyClock work on mobile?
Yes. We ship native Android and iOS apps for employees to clock in from the field, and the full web app is responsive — it works great on any phone or tablet browser for admins and supervisors managing their team on the go.
How do you handle time-entry corrections?
Every edit is logged with who made the change, when it happened, and the reason. Employees can fix their own pending entries, while supervisors and admins can correct any entry on their team. Approved entries sent back for edits are re-flagged for approval so nothing slips through payroll unnoticed.
Still have questions? Get in touch.